Privacy Policy

By using and visiting our website you agree to this privacy policy. We respect the privacy of visitors to our website and recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That's why we have put a policy in place to protect your personal information. Please read on for more details about our privacy practices.

What information do we collect? How do we use it?

At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you request a service or information from us such as when you request a fact sheet or a demonstration of our solutions and services. We may gather and use information about you in the following ways:

  • We will use your personal details and information we obtain from you and from other sources to deliver the service and/or solution you have requested, for administration and customer services, for marketing, to analyse your purchasing preferences and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with third parties for these purposes including our service providers and agents.
  • We intend to continue improving the content and function of our website. For this reason, we may monitor customer traffic patterns and website usage to help us improve the design and layout of our website and provide content of interest to you.
  • We may pass on anonymised data which does not identify individuals to third parties.
  • By providing us with your personal information you consent to our processing your personal data for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK including without limitation to the US, if necessary, for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected. Your data may be processed by staff operating outside the EEA who work for one of our suppliers. By submitting your personal data, you agree to such transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Use of cookies

Please see our cookies policy.

How do we use your information for marketing?

We may share your information with our business partners for marketing purposes or we may send you information about other organisations' products and services. We may contact you by mail, telephone, fax, email or other electronic messaging service with offers of products, services or information that may be of interest to you. By providing us with your contact details you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from any companies within our group or our business partners (other than on the website which you have requested information about) please indicate this on the relevant form where we collect your information, or contact us using the details below.

How do we protect your information?

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Other Information

You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although it will still only be used in accordance with this policy.

We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time so you are encouraged to review this policy from time to time. We will, of course, notify you of any changes where we are required to do so.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

For quality control and training purposes, we may monitor or record your communications with us.

When and how to contact us

If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting our Marketing Team at: FAO Marketing Team, 1 Kingmaker Court, Warwick Technology Park, Warwick CV34 6DY or marketing@iress.co.uk

Our goal is to respect your privacy. To help us improve our privacy practices please give us feedback. We welcome your comments and queries. Please contact us at marketing@iress.co.uk